Frequently Asked Questions

General loan data is shown before you select “submit” or “cancel.”

A message will display once the file is registered and submission is complete.

A registration/loan number is generated upon successful submission. Depending on your lender, you may also receive an email from their system.

This will depend on whether your lender allows documents to be submitted with the initial loan submission. If your lender has the functionality turned on, you will have a pop-up box asking if you would like to submit documents with your loan data. Check with your lender Account Executive to verify if they allow documents to be submitted through Calyx Industry Connect.

This is controlled by your lender. Please contact your Lender Account Executive for instructions on their process for receiving documents.

Calyx Industry Connect streamlines the process to transmit loan data to your lender. The loan data is transferred to your lender’s portal with a few button clicks. No need to export a file from your LOS and then import into your lender’s portal. It’s a much more efficient and secure way to submit your loans to your lender.

This is controlled by your lender. Please contact your Lender Account Executive for instructions on their process for receiving documents.